PostFactory - Premium Social Media Management Services

Terms and Conditions

1. Introduction

By signing up for our services, you agree to have read and understood our Terms and Conditions. These Terms and Conditions (“Terms”) govern your use of services (“Service”) operated by Post Factory (“us”, “we”, or “our”).

Our business address is 75 East 3rd Street, Sheridan 82801.

These Terms and Conditions apply to all users of our services. By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you should not use our services.

2. Services

Post Factory offers three different types of services:

Social Media Management: We provide tailored social media management services to enhance your online presence. Our offerings include:

Beginner Package: This package includes 10 static posts with unlimited revisions, captions and hashtags.
Standard Package: This package includes 20 static posts with unlimited revisions, captions and hashtags.
Premium Package: This package includes 30 static posts with unlimited revisions, captions, hashtags and feed preview.

Additionally, we offer add-ons such as reel videos, stories, and carousel posts to enhance your social media strategy. Scheduling these posts on your social media accounts is optional; you can also choose to post everything yourself. You can get one social media channel (e.g., your Instagram page) for free. Each additional social media channel (e.g., your Facebook page or X page) costs $10.

SEO Blog Posts: SEO Blog Posts for Organic Growth. We offer three different packages:

500 Words SEO Blog: High-Quality, 500-Word SEO-Optimized Content with Professional Keyword Research.
1000 Words SEO Blog: High-Quality, 1000-Word SEO-Optimized Content with Professional Keyword Research.
1500 Words SEO Blog: High-Quality, 500-Word SEO-Optimized Content with Professional Keyword Research.

Business Growth Package: Experience effortless, long-term business growth powered by sophisticated, organic strategies—elevating your brand without the need for paid ads.

Luxury Progress: Combination of different premium digital marketing services for brands that tend to grow.

Website Design: Our website design services are structured to provide a seamless online experience. We offer three different packages:

Web Design Starter: This package includes up to 5 pages and up to 2 revisions per page.
Web Design Standard: This package includes up to 10 pages and up to 4 revisions per page.
Web Design Premium: This package includes unlimited pages and up to 8 revisions per page.

All services and packages are detailed on our website.

3. Service Delivery

Social Media Management: Delivery is guaranteed within 5 working days after payment and questionnaire completion.

SEO Blog Posts: Delivery is guaranteed within 5 working days after payment and questionnaire completion.

Business Growth: Delivery varies depending on requirements; accurate delivery time will be provided after an online meeting with our marketing team.

Website Design: Delivery varies depending on requirements; accurate delivery time will be provided after an online meeting with our web design team.

4. Scheduling and Posting

After delivery, you can approve posts or provide feedback. Once approved, we will schedule them through a scheduling platform. If you are unable to connect your social media channels, it does not warrant a refund, as we still create the content for you. Manual posting is an alternative. Posting and scheduling are free, value-add services with no pro-rated refunds for related issues.

5. Communication

Our team will stay in contact with you through our dashboard, live chat, or email—no calls. We provide 24/7 support, 365 days a year.

6. User Responsibilities

Your cooperation is crucial. Complete the onboarding questionnaire promptly. Share all relevant content (photos, videos, brand guidelines) to help us create the best possible content. Provide detailed feedback to ensure high-quality deliverables.

7. Payment Terms

Social Media Management: Monthly subscription. Posts are created after each payment.

8. Refunds

No refunds are offered for any reason, as our team dedicates time and effort to creating bespoke content.

9. Results and Performance

We do not guarantee marketing results, growth, or engagement as many factors are beyond our control.

10. Account Management

We will not tolerate rude or disrespectful behavior and will cancel such accounts immediately without warning, with no refunds.

11. Intellectual Property

We reserve all rights to the Post Factory brand identity. All content created by Post Factory is the property of the client, who is responsible for its further use.

12. Confidentiality and Privacy

Your confidential information will be used solely for providing our services and kept secure.

13. Governing Law

These Terms are governed by the laws of the State of Wyoming.

14. Modifications to Terms

We may update Terms and Conditions to reflect changes in our practices or for legal reasons.

15. Confidentiality Agreement (NDA)

Confidential information shared with us will be used solely for delivering our services and kept secure.

16. Credit Card Disputes

Charges are presumed accurate unless disputed within 14 days. We prefer negotiation over disputes.

For any questions or clarifications, please contact us via our website or email: support@postfactory.co.